OVERVIEW
This website is operated by Ailoa Living (“we”, “us”, “our”). By accessing or using this website and/or purchasing from us, you agree to be bound by these Terms of Service (“Terms”).

We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of any changes.

SECTION 1 – ELIGIBILITY
You must be at least the age of majority in your jurisdiction to use this site. By placing an order, you represent that all information provided is accurate and complete.

SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time for any reason, including suspected fraud or abuse.

We may limit or cancel quantities purchased per person, household, or order.

You agree not to misuse the website, attempt unauthorized access, or interfere with its operation.

SECTION 3 – PRODUCTS AND AVAILABILITY
All products are subject to availability and may be withdrawn at any time without notice.

We reserve the right to limit sales by region, customer, or order.

Product descriptions and images are provided for illustrative purposes only. Variations may occur.

SECTION 4 – ORDER ACCEPTANCE
All orders are subject to acceptance. We reserve the right to cancel or refuse any order for any reason, including pricing errors, suspected fraud, or stock issues.

If your order is canceled, you will be notified and refunded where applicable.

SECTION 5 – SHIPPING AND DELIVERY
Orders are processed within 1–3 business days.

Estimated delivery time is 5–20 business days depending on location. These are estimates only and not guaranteed.

Some products may be shipped from international suppliers. By purchasing, you acknowledge and accept that:

• delivery times may vary
• shipments may be subject to customs delays
• tracking updates may be limited at times

We are not liable for delays caused by carriers, customs, or external factors beyond our control.

Risk of loss transfers to you once the order has been handed over to the shipping carrier.

SECTION 6 – PRICING AND PAYMENTS
All prices are subject to change without notice.

We reserve the right to correct pricing errors and cancel affected orders.

You agree to provide accurate billing and payment information. We may refuse or cancel orders that appear suspicious.

SECTION 7 – RETURNS, REFUNDS AND CHARGEBACKS
Returns are handled in accordance with our Return Policy.

For EU/EEA customers, you have the right to withdraw from your purchase within 14 days, as required by law.

Refunds will only be issued in accordance with our stated policies. We reserve the right to deny refunds in cases of abuse, excessive returns, or policy violations.

Unauthorized chargebacks or payment disputes may result in account suspension and refusal of future service.

SECTION 8 – ACCURACY OF INFORMATION
We do not guarantee that all information on this website is accurate, complete, or current. Use of the site is at your own risk.

SECTION 9 – THIRD-PARTY SERVICES
We may use third-party services, including payment providers and analytics tools. We are not responsible for third-party content or performance.

SECTION 10 – INTELLECTUAL PROPERTY
All content on this site, including text, images, branding, and design, is the property of Ailoa Living and may not be used without permission.

SECTION 11 – USER CONDUCT
You agree not to use the site for unlawful purposes or to transmit malicious code, spam, or harmful content.

SECTION 12 – DISCLAIMER OF WARRANTIES
The website and services are provided “as is” and “as available” without warranties of any kind, either express or implied.

We do not guarantee uninterrupted, secure, or error-free service.

SECTION 13 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Ailoa Living shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, revenue, data, or use.

Our total liability shall not exceed the amount paid by you for the product in question.

Nothing in these Terms limits rights that cannot be excluded under applicable law.

SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold Ailoa Living harmless from any claims, damages, or expenses arising from your misuse of the website or violation of these Terms.

SECTION 15 – GOVERNING LAW
For customers in the United States, these Terms are governed by the laws of the State of Delaware.

For customers in the EU/EEA, mandatory consumer protection laws in your country of residence apply.

SECTION 16 – TERMINATION
We may terminate or suspend access to our services at any time if you violate these Terms.

SECTION 17 – CONTACT
support@ailoa.com