Privacy Policy

PRIVACY POLICY

This Privacy Policy describes how Ailoa Living (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website.

SECTION 1 – PERSONAL INFORMATION WE COLLECT

When you visit our site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device.

We also collect information about how you interact with the site, including pages viewed, products viewed, search terms, and referring websites.

When you make a purchase or attempt to make a purchase, we collect:

  • Name
  • Billing and shipping address
  • Payment information (processed securely via third-party providers)
  • Email address
  • Phone number

If you contact us, we may collect additional information related to your request.

SECTION 2 – HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfill orders
  • Communicate with you
  • Provide customer support
  • Screen orders for fraud or risk
  • Improve and optimize our website
  • Provide marketing and advertising (where applicable)

SECTION 3 – SHARING YOUR INFORMATION

We share your information with trusted third parties to operate our business, including:

  • Shopify (store platform)
  • Payment providers (e.g. Stripe, PayPal)
  • Shipping and fulfillment partners
  • Analytics providers (e.g. Google Analytics)
  • Advertising platforms (e.g. Meta/Facebook, Google Ads)

We may also share your information to comply with laws, enforce our terms, or protect our rights.

SECTION 4 – BEHAVIOURAL ADVERTISING

We use your information to provide targeted advertisements.

You can opt out here:

You can also opt out via: http://optout.aboutads.info/

SECTION 5 – COOKIES

We use cookies to improve your experience, remember preferences, and analyze traffic.

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

SECTION 6 – YOUR RIGHTS

EU/EEA users:
You have the right to access, correct, or delete your personal information, and to request data portability.

US (California) users:
You have the right to request access to or deletion of your personal information.

To exercise your rights, contact us at the email below.

SECTION 7 – DATA RETENTION

We retain your personal information as long as necessary to fulfill orders and comply with legal obligations, unless you request deletion.

SECTION 8 – MINORS

Our website is not intended for individuals under the age of 16.

SECTION 9 – SECURITY

We take reasonable measures to protect your information, but no method of transmission over the Internet is 100% secure.

SECTION 10 – CHANGES

We may update this policy from time to time. Changes take effect immediately upon posting.

SECTION 11 – CONTACT

If you have questions or want to exercise your rights, contact us at:
support@ailoa.com